Privacy Policy

Last Updated: June 22, 2026

Welcome to Raccoon Travels S.A. (“Raccoon Travels”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit or use our website, services, booking platform, and related communications.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

Raccoon Travels S.A.

Website: https://www.raccoontravels.com

Email: info@raccoontravels.com

Phone: +506 8917-0776

Costa Rica

2. Information We Collect

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Billing information
• Reservation details
• Travel information
• Emergency contact information
• Communications with our support team

We may also automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Geographic location (approximate)
• Website usage data
• Referral URLs
• Cookies and tracking technologies

3. How We Use Your Information

We may use your information to:

• Process reservations and payments
• Provide customer support
• Deliver booked services
• Verify transactions
• Prevent fraud and unauthorized activity
• Improve website performance
• Comply with legal obligations
• Send reservation confirmations and service communications
• Analyze website traffic and user behavior
• Conduct marketing activities where permitted by law

4. Legal Basis for Processing

Where applicable, we process personal information based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• User consent

5. Payment Information

Payments may be processed through third-party providers including but not limited to:

• PayPal
• Stripe
• Credit Card Processors
• Banking Institutions

Raccoon Travels does not store complete credit card information on its servers.

All payment processing is subject to the policies and security measures of the respective payment provider.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used for:

• Website functionality
• Analytics
• Advertising
• Conversion tracking
• Security monitoring
• User preferences

Third-party services may include:

• Google Analytics
• Google Ads
• Google Tag Manager
• Meta Pixel (Facebook)
• WhatsApp integrations
• Affiliate tracking systems
• Booking systems
• WooCommerce services

Users may disable cookies through their browser settings; however, some website functionality may become unavailable.

7. Sharing of Information

We may share information with:

• Payment processors
• Hosting providers
• Marketing platforms
• Analytics providers
• Customer service providers
• Government authorities when legally required

We do not sell personal information to third parties.

8. International Transfers

Your information may be processed or stored on servers located outside Costa Rica.

By using our services, you acknowledge and consent to such transfers where legally permitted.

9. Data Retention

We retain information only as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Protect our legitimate interests

We may retain certain information after account closure where required by law.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Accordingly, Raccoon Travels cannot guarantee absolute security.

11. User Rights

Subject to applicable laws, users may request:

• Access to personal data
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Withdrawal of consent where applicable

Requests may be submitted to:

info@raccoontravels.com

12. Children’s Privacy

Our services are not directed toward children under the age required by applicable law without parental or guardian supervision.

Parents or guardians are responsible for supervising minors using our services.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users access such websites at their own risk.

14. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated Privacy Policy.

15. Contact Information

For privacy-related questions:

Email: info@raccoontravels.com

Website: https://www.raccoontravels.com