Your Safety Comes First
At Raccoon Travels, the safety and well-being of our guests are our highest priorities. We work only with trusted operators, licensed guides, and experienced captains who meet local safety standards.
Insurance Coverage
For the safety and protection of our guests, Raccoon Travels works with operators and transportation providers that maintain active insurance coverage. We also renew and maintain our insurance policies through the Instituto Nacional de Seguros (INS) on a quarterly basis to help ensure compliance and protection for our clients.
Guests are welcome to request information regarding applicable insurance coverage before their tour. We believe in transparency and will gladly provide details about our insurance policies, permits, and safety measures upon request.
Safety Measures
- Licensed and insured tour operators.
- Active insurance coverage through INS.
- Insurance policies renewed regularly for guest protection.
- Regularly maintained boats and transportation vehicles.
- Safety equipment provided when required.
- Experienced local guides and captains.
- Weather and sea condition monitoring before departures.
- Emergency procedures and communication protocols.
Guest Responsibilities
To ensure a safe and enjoyable experience, guests are encouraged to:
- Follow all instructions provided by guides and staff.
- Inform us of any medical conditions or mobility limitations before the tour.
- Wear appropriate clothing and footwear.
- Stay hydrated and protect themselves from sun exposure.
- Respect wildlife and the natural environment.
Weather Conditions
Some tours may be modified, postponed, or canceled due to weather, ocean, or sea conditions to ensure the safety of all participants.
Our Commitment
Our goal is to provide safe, enjoyable, and memorable experiences while exploring the incredible beauty of Costa Rica. Your safety is our priority. If you would like more information about our insurance coverage, permits, or safety procedures, please contact us at any time.