Privacy Policy

Last Updated: June 12, 2026

At Raccoon Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect

We may collect the following information when you contact us, make a reservation, or use our website:

• Full name
• Email address
• Phone number
• Billing and payment information
• Tour and reservation details
• Information you voluntarily provide through contact forms or communications

How We Use Your Information

We use your information to:

• Process and manage reservations
• Provide customer support
• Communicate important booking updates
• Improve our services and website
• Comply with legal and regulatory obligations

Payment Security

Payments made through our website are processed by trusted third-party payment providers. We do not store complete credit card information on our servers.

Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and understand visitor behavior. You may disable cookies through your browser settings.

Affiliate Tracking and Cookies

Raccoon Travels uses affiliate tracking technology to identify when a reservation has been referred by one of our partners or affiliates.

When a visitor accesses our website through an affiliate link, a tracking cookie may be placed on their device. This cookie is used solely to attribute bookings and purchases to the appropriate affiliate for commission purposes.

These cookies:

• Do not collect sensitive personal information.
• Do not provide affiliates with access to your personal data.
• Do not allow affiliates to access your device, browser, files, emails, or private information.
• Are used only to record referral information, booking status, and purchase amounts necessary for commission calculations.
• Do not track activity outside of the Raccoon Travels website.

Affiliate partners receive only the information necessary to verify that a referral resulted in a completed booking. Personal customer information, payment details, and private account information are never shared with affiliates.

Users may disable cookies through their browser settings; however, doing so may affect certain website features, including affiliate referral tracking and booking attribution.

Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared only with trusted partners, tour operators, transportation providers, and service providers when necessary to fulfill your reservation or provide requested services.

Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will make reasonable efforts to comply with applicable privacy laws and regulations.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Raccoon Travels
Route 160, Pochote, Paquera, Puntarenas, Costa Rica
Phone: +506 8917 0776
Website: Raccoon Travels

Consent

By accessing our website, making a reservation, submitting a form, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Raccoon Travels reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.